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    Foreword

    Empowering Banks to Unlock Data and Innovate with eMACH.ai

    The banking industry is undergoing a profound transformation, driven by AI and digital technologies. However, two fundamental challenges persist: legacy systems’ burden and unstructured data’s untapped potential.

    One of the biggest obstacles banks face today is the complexity of legacy systems. These outdated technologies significantly increase operational costs, limiting banks’ ability to innovate and scale efficiently. In addition, an immense amount of knowledge resides in documents that must be transformed into actionable insights using AI. This is the crux of the challenge: banks must move from merely storing data to truly leveraging it.

    Arun jain

    At the core of digital transformation lies the ability to integrate and utilise both structured and unstructured data. Traditionally, banks have leveraged structured data effectively, but unlocking the value of unstructured data requires advanced AI-driven technologies.

    This is where our eMACH.ai framework comes into play. It is built on six principles (Events, Microservices, API-first, Cloud-native, Hyper-personalisation, and AI), creating a foundation for modern banking.

    AI is not just a technological upgrade, but a fundamental shift in how banks operate, make decisions, and serve customers. By leveraging structured AI frameworks, banks can mitigate legacy complexities, harness the power of data, enhance compliance, and accelerate innovation.

    Arun Jain
    Chairman and Managing Director
    Intellect Design Arena Ltd

    Cover Story

    Celebrating the 12th Anniversary of 8012 FinTech Design Center

    Twelve years ago, 8012 FinTech Design Center was envisioned as more than just a space, it was a commitment to pioneering Design Thinking in financial technology. Today, it stands as a testament to bold leadership, relentless innovation, and the collective brilliance of our people. As we celebrate this milestone, we also launch the iThinking Festival—a reflection of our core DNA at Intellect. This is not just about what we have built, but about how we think, solve, and lead. It is a tribute to every leader, every team, and every individual who has contributed to this journey.

    In a YouTube video, Arun Jain, our Chief Designer and Chief Architect, reflects on the Design Thinking journey inspired by Silicon Valley’s customer focus. He elucidated Intellect’s philosophy of “Designing the Thinking” to achieve high performance for individuals and organisations. He highlights the application of Design Thinking in creating eMACH.ai, the First Principles Thinking based Most Comprehensive, Composable and Intelligent Open Finance Platform aimed at simplifying banking and reducing costs, and Purple Fabric, an enterprise-grade business impact AI platform utilising vectorised knowledge and agentic systems to deliver accurate business solutions.

    Watch the full video

    Spotlight

    Central 1 concludes the transfer of Digital Banking Operations of over 170 Credit Unions & Banks to Intellect Canada

    Central 1’s Forge, MemberDirect, Public Website and Mobile Applications and products have been transferred to Intellect. Over 140 employees of Central 1 comprising of digital banking engineers and service team members have joined Intellect to continue seamless operations and support clients as they transition to the new platform. Central 1 will continue to provide technology and infrastructure related services during the transition phase.

    With this, Intellect becomes one of the largest technology providers to the Canadian Financial Services Industry, having more than 170 Credit Unions & Banks as clients.

    Central 1’s former digital banking clients will now have the opportunity to select from the curated commercial plans for Intellect’s Digital Banking Platform (eMACH.ai Digital Engagement Platform) with specific Canada-Ready out of box bundles for Retail, SMB and Commercial Members.

    Intellect offers capabilities equivalent to Forge and further enhancements with new age digital experiences and usability. Incremental features that drive member growth include new member self onboarding, personal finance management and loan origination. The Intellect platform is available as a multi-tenant SaaS offering and is integrated to a rich ecosystem of third-party providers, including banking hosts.

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    Intellect at BIAN Fusion: Accelerating BIAN Adoption with Purpose and Impact

    Intellect participated in BIAN Fusion: Driving Adoption, held in Cape Town, South Africa, on March 11-12, 2025. This premier event brought together global banks, technology providers, and industry leaders to explore strategies for accelerating BIAN (Banking Industry Architecture Network) adoption and fostering a standardised, future-ready banking ecosystem.

    Representing Intellect, Krishna Rajaraman, Chief Technology Officer, contributed valuable insights through a panel discussion and a member presentation, providing actionable guidance for banks navigating their BIAN adoption journey.

    Krishna joined industry leaders from SAP Fioneer, IBM, SunTec, Zafin, and CC&C Solutions for a panel titled “How BIAN Members Drive BIAN Adoption and Transform Banks to Achieve BIAN Compliance.” He highlighted that for banks heavily reliant on legacy systems, BIAN adoption is a transformative “Change the Bank” initiative rather than a routine operational upgrade.

    In his member presentation, Krishna showcased how eMACH.ai supports banks in achieving agility and scalable transformation through BIAN compliance. He outlined a structured approach to deriving measurable value from BIAN adoption, sharing real-world examples of successful implementations.

    Recent Success & Implementation

    Intellect in the News

    Industry Watch

    How Open Finance Is Transforming Banking And Tech

    Open Finance refers to the overarching concept of using technology and APIs to grant financial services businesses and customers greater ownership and control of their financial data. Open Finance helps users access a wider range of financial services, make more informed decisions and enjoy personalized experiences. It is transforming this sector—and technology leaders should take note.

    Building on the principles of Open Banking, Open Finance empowers people and promotes inclusivity. From accessibility to personalization, Open Finance has the potential to enable new financial ecosystems, drive more sustainable decision-making and support positive societal change.

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    Agentic AI: The next frontier in artificial intelligence

    Agentic AI follows the natural evolution of AI and a logical technological trajectory. It is not some distant science fiction scenario we can postpone addressing. The progression from narrow AI systems designed for specific tasks to large language models with broader capabilities, and now to autonomous agents that can chain actions together, shows the further possibilities.

    Some AI researchers believe goal-directed agentic systems will become more ubiquitous in the coming future. What about the economic, ethical, safety, and geopolitical implications these systems present?

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    Embracing the future: Personalized banking in a digital world

    The demand for personalized, contextual banking experiences is at an all-time high. But many credit union leaders feel like they’re juggling too many balls, trying to balance day-to-day operations with long-term digital growth strategies. Think of it like running a restaurant: you need to serve customers efficiently while constantly updating your menu to keep them coming back. We spend a lot of time talking to credit union teams about ways to maintain the personalized service their members expect while striving for strategic growth. They often emphasize the importance of leveraging their ecosystem and prioritizing their roadmaps to prepare for members’ evolving expectations.

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